Hawaii Superferry Tariff

When purchasing a ticket from Hawaii Superferry, you are agreeing to the terms in the Hawaii Superferry Tariff that apply to your reservation and ticket. You can download a complete version of our Tariff as a PDF document. To view this document, you will need Adobe Reader which can be downloaded for free here.

Here's some useful information from our tariff that may pertain to your ticket. Please refer to our complete tariff for all terms and conditions regarding your reservation and ticket.

Refunds

Tickets are non-refundable if you cancel less than 72 hours prior to the scheduled departure time. Tickets that are cancelled at least 72 hours prior to the scheduled departure time will be entitled to a refund using the same form of payment as the original purchase, less a cancellation fee.

Changes to Your Reservation

If you choose to change your reservation, you will be charged an amount equal to the applicable new fare, (including related fees and taxes), plus the Change Fee, less the amount paid for the original Ticket. 

Change and cancellation fees will not be assessed against the Infant Fare.

Voyage Cancellations

If a voyage is canceled, you may elect to receive either a refund of the amount paid, in the same manner as payment was made, or a credit in an amount equal to, or greater than, the ticket price paid usable for a future voyage.

Baggage Restrictions

You may carry on a maximum of two personal items no larger than 18” x 13” x 12” (e.g. hand bag, brief case, day pack) into the passenger accommodation. In addition, an adult passenger traveling with an infant may carry on one infant carrier or car seat per infant.

Carry-on Restrictions

No bladed weapons, equipment or sporting goods, such as knives, bows, arrows, saws, spears, nun-chucks, box cutters, ice axes, cleavers, swords, or similar etc. are permitted within passenger compartment except for sheathed or folded knives with blade (including handle or shaft) of less than three inches in length.

No baseball, cricket or other types of bats, golf clubs, hockey or lacrosse sticks, pool cues, ski poles, clubs of any kind or similar are permitted within the passenger compartment.

No tools greater than seven inches in length shall be permitted in passenger compartment including axes, hatchets, cattle prods, crowbars, hammers, drills.

No item that could be construed as a weapon of any kind, including firearms, knives (except as permitted above), arrows, spears, grenades, fireworks etc. or toy replicas thereof, will be permitted in passenger compartment.

Oversize Baggage

Yes, a maximum of two additional baggage items, each with no dimensions larger than 20” x 22” x 34” and weight no greater than 50 lbs. OR one additional oversize Item with no dimensions larger than 13’ long x 32” x 24” and weight no greater than 70 lbs, subject to space availability. Fees apply.