Privacy Policy

Hawaii Superferry is dedicated to protecting your privacy. We make it our highest priority to ensure the confidentiality and security of any personal information you provide to us.

Please read this Privacy Policy to learn about the kinds of information we collect and how it is used. We reserve the right to revise this Privacy Policy at any time without prior notice, so please review it frequently for the most recent version of our privacy policy.

We extremely care about protecting your privacy. Please send us any questions or comments you may have about our privacy policy.

What information does Hawaii Superferry collect?

Site Visit Information: When you visit HawaiiSuperferry.com, we automatically collect information about your visit, such as your browser type, operating system, pages accessed, and referring web site. This information helps us optimize your user experience on our sites.

Contact Us Information: When you send us an email by submitting a Contact Us form, we keep the content of the email, your email address, and any further correspondence regarding your submission. This information allows us to follow-up with any questions you may have and measure how well we answer your questions and address your concerns.

Reservation Information: When you make a reservation with Hawaii Superferry, we will request personal information about all passengers in the reservation. We receive and store any information you give us. This includes first and last name and gender. In addition, we collect telephone number, billing zip code, email address, credit card number, cardholder name, expiration date, and card security code for each reservation. This information is used to complete your reservation with Hawaii Superferry. If we have trouble processing your reservation, we will use this information to contact you.

If you provide an email address, we may send you an email message pertaining to your reservation (such as a confirmation reciept and boarding passes) and other messages related to travel on Hawaii Superferry. You can choose not to receive these emails by not providing an email address when making your reservation.

Surveys, Contests, Newsletters: If you participate in a survey, contest, or sign up for our newsletter, we will request certain personally identifiable information from you. Participation is completely voluntary and you therefore have a choice whether or not to disclose this information. The requested information typically includes contact information (such as name and shipping address), and demographic information (such as zip code). We use this information to notify contest winners, award prizes, and deliver our newsletter.

We may use a third party service provider to conduct these surveys and contests and deliver our newsletter. That company will be prohibited from using your personal information for any other purpose. We will not share your personal information with other third parties unless we give you prior notice and choice.

If you choose, you may unsubscribe to our newsletter by following the instructions included in each newsletter or communication.

Cookies: When you visit HawaiiSuperferry.com, we may send a “cookie” to your computer. A "cookie" is a small text file used to uniquely identify your visit. We use both session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close you browser. A persistent cookie remains on your hard drive for an extended period of time. This information allows us to enhance your visit to HawaiiSuperferry.com.

With whom does Hawaii Superferry share your information?

Hawaii Superferry does not sell your name or other personally identifiable information to third parties.

Hawaii Superferry may share your information with third-party vendors that provide services on our behalf, such as credit card processing, surveys, sweepstakes, Contact Us forms, and newsletters.

We may disclose personally identifiable information to government authorities or to third parties in response to subpoenas, court orders, or other legal process, to the extent we are required by law to do so.

We may share with third parties anonymous, aggregated information about all our users. This information does not contain any personal information.

Children’s Privacy

If a child under 13 has provided us with personal information without consent from a parent or guardian, the parent or guardian may contact us to remove the information and unsubscribe the child from any promotional contact.

Links to Other Websites

This site contains links to other sites. Please be aware that Hawaii Superferry is not responsible for the privacy practices of such other sites. Those sites do not operate under this Privacy Policy. Please review the privacy policies posted on those sites to learn their procedures for collecting, using, and disclosing personal information.

Security

The security of your personal information is important to us. When you enter sensitive information (such as your credit card number) to make a reservation, we encrypt that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.